About Payment
1. What payment methods are supported?
Inateck website supports various of payment methods as follows, safe and easy:
- Paypal
- Credit Card (MasterCard, Visa, Discover and American Express, etc.)
- Google Pay
- Apple Pay
- Shop Pay
- Bank Deposit
2. Do I need to pay for the customs tax?
For US customers, there’s no extra customs tax and duties at all, as the products on US site are all shipped from our US warehouse directly.
For customers from other countries, usually there’s no tax for low-valued products below thresholds. But for products with higher value, tax and duties may occur and you have to be responsible for it yourself. Tax threshold differs from country to country. Please refer to the customs policy according of your own country.
About Delivery
1. What are your shipping regions?
We delivery to these regions: US, Canada, Mexico.
If you are in EU, you can order from our Germany site inateck.de, with local Germany delivery.
If you are not within these countries, please kindly Email support@inateck.com, we will guide you how to make the purchase.
2. How much is the shipping fee?
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Free shipping is provided for all orders to the US (excluding remote areas like subsidiary islands or military districts). Here is the detail:
- Standard Shipping ( 3-5 business day): Free
- Express Shipping ( 3-4 business day): $19.99
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Express Shipping ( 2-3 business day): $39.99
- For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.
Please kindly pay attention:
- We don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
- Some remote areas including military districts, or some bulk items like Tomons lamps may require additional charges. The specific cost depends on the standards of various courier companies.
3. How long does it to take to ship my order?
After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 3-5 business days for you to receive it within the US, or 7-10 days outside of it.
4. How can I change my shipping address after placing an order?
In this case, please kindly contact our customer service by Email support@inateck.com within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.
5. What's your shipping carrier?
We use world-famous USPS or UPS for shipping your products, which can secure the fast speed as well as safety.
6. How to track my order?
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.
7. What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!
Other FAQ
1. Can I cancel my order after shipment?
Orders cannot be cancelled once they are shipped.
2. How do I return my item?
We provide 30-day money back guarantee for Inateck products. If you have met a quality-related issue and need to return the item back, you can just Email support@inateck.com. Our customer service will help you with the return.
3. How to remove my account registered on your site?
If you don’t need the account registered on Inateck site anymore, please contact our customer service by Emailing support@inateck.com, we will help you remove it.
Collaboration Policy
1. Requirements
You are good at photography, making video, or creating content. You have positive interactions with your audiences.
2. What benefits you will get?
Free products trial. If you have done great work, you may get the long-term sponsorship.
3. What you need to do?
You should take photos or videos, complete your content and post them on your blog or social media channel within 30 days of receiving the parcel. When you publish your content, please include the link of the product page or the link of home page(www.inateck.com) if it is possible.
4. Notice
Inateck may collects your photos, videos and contents. For example, we may share it on Facebook and Instagram, or use your photos on our website and on the product page at amazon. If you do not agree, please let us know in advance.
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